ORDER
To place an order, simply browse our website and select the desired product(s). Add them to your cart and proceed to checkout. Follow the prompts to provide your shipping address, payment information, and any other required details. Once your order is successfully placed, you will receive an order confirmation email.
For inquiries regarding wholesale or bulk orders, please contact our support team. We will be happy to assist you and provide any available information on discounts or special arrangements.
You can reach our support team by online chat or emailing us at Sales-lisa@otatoway.com.We strive to respond to all inquiries within 24 hours during business days.
We take your privacy and data security seriously. We implement industry-standard security measures to protect your personal information. For more details, please refer to our Privacy Policy.
SHIPPING & RETURN
At the moment, we only offer shipping within the United States. We do not ship internationally. We apologize for any inconvenience this may cause.
We offer shipping within the United States. The shipping cost and estimated delivery time will be calculated at checkout based on your location . Please refer to our Shipping Policy for more detailed information.
Please refer to our Return & Exchange Policy for detailed information regarding eligibility, timeframes, shipping fees, and the process for returning or exchanging products.
Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track the progress of your shipment on the carrier’s website.
If you received a defective or incorrect item, please contact our customer service within the specified timeframe mentioned in our Return & Exchange Policy. We will assist you in resolving the issue promptly.
With our 30-day money back guarantee*, we stand behind everything we sell. If you change your mind about a product you have purchased from us, you can return that product to us within 30 days since shipping and we will happily refund the original purchase price of that product provided the product and packaging is in its original condition and is re-saleable. We will not however refund delivery charges if the item is returned simply because it is unwanted.
*All products must be returned within 30 days since shipping for a full refund. Customers must contact OTATOWAY for a Return Authorisation prior to returning goods.
PAYMENT
We accept various payment methods, including credit/debit cards (Visa, Mastercard, Discover,American Express,JCB), PayPal. Select your preferred payment method during the checkout process.